FREQUENTLY
ASKED QUESTIONS.

All suggested uses of each supplement are found on the label. The labels can be read in the store by scrolling through the images. If you are uncertain of the potential effects of any supplement, with or without any prescription medications, you should consult your healthcare professional before use of any supplements.

The most common questions about the supplements are regarding their use, flavor, consistency, storage requirements, and expiration. The skin supplements vary in type, consistency, and use (which is labeled with each bottle). Only mild and natural scents are apparent in the skin supplements. The oral supplements are all a sweet (organically and naturally flavored) liquid and are recommended to be used by holding in the mouth, under the tongue, and swishing from 30-90 seconds, in order to fully and sublingually absorb all of the nano-sized nutrients. The consistency of most of the supplements is that of a very fine oil-based liquid. It is recommended that you store the supplements at room temperature in a cabinet, closet, or somewhere outside of direct sunlight. All supplements should be shaken before use, and all supplements have a true two (2) to three (3) year shelf life (depending on the supplement). If you have further questions about the supplements or any other items, please feel free to email us at info@syrona.org. Thank you!

All orders and subscriptions for documents, books, articles, videos, consultations, courses and online meetings/conferences will be found in the login section on the main +SYRONA website (syrona.org), using the login button in header. If you are looking for your orders and subscriptions for supplements, you will need to visit the Store page at syronastore.org and login to your account. Clicking the SHOP NOW button in the header will also take you to the store.

Digital downloads should be made available immediately and you should receive an email with instructions. All tangible/physical items are processed within one to two (1 - 2) business days (unless there is a back order situation) and are shipped out using either USPS or UPS and will arrive according to their standard shipping schedules, after we process the order and hand it off to them. If you need help locating a shipment or need tracking information, please email us at info@syrona.org. Thank you!

Currently we typically use USPS as our main courier, and only ship using standard ground shipping options (unless otherwise requested). If we are shipping anything outside of the USA we typically use UPS. If either of those couriers are not suitable for your needs, you should contact us via email (info@syrona.org) before placing your order. Thank you!

Yes. Before placing your order online you should email us at info@syrona.org and make a request to expedite your order and we will send you a link to pay for the additional cost of shipping, and then you can place your order online, and be sure to make a note at checkout that you sent your payment for expedited shipping. Please specify in your initial email what type of expedited shipping you need (i.e. 2nd Day Ground, 2nd Day Air, Next Day Air, etc.) and whether you would like to use USPS or UPS. Please note that usually UPS is more reliable and on time and USPS is usually a little cheaper. Also, please note that once we hand off your shipment to the courier, we have no control over the timeline or when it will actually arrive. If you're requesting and paying for expedited shipping, we will send you a tracking number.

If you subscribe as a Diamond Member or have a Plus +Membership with +SYRONA, you will receive free shipping, in the continental U.S.A., and you will have priority member service options for email, calls, events, etc. If you are a Black Diamond Member, you will receive free shipping anywhere in the world where our carries can deliver a package. Also, any orders over $700 will receive a free shipping credit (refund) if free shipping was not offered at checkout for some reason. In order to receive your free shipping credit (refund), you must email us at info@syrona.org after placing your order so that we can verify your order and refund you for shipping, if it wasn't granted at checkout.

If your items arrive damaged or simply do not show up at the address you provided to us for shipping, please email us at info@syrona.org and we will be happy to assist you further. Thank you!

All orders are subject to our terms and conditions found on this website by clicking the Terms link in the footer. Please contact us using the Contact link in the header or footer of this website, with any questions about changing or cancelling your order. Thank you!

Our return and refund policy, as well as our 30-day guarantee can be found in the hyper links in the footer of our website (syrona.org).

If we have issued a refund to you, it is done as a refund request through our payment processor, which is a third party financial institution. Typically refunds take anywhere from five (5) to ten (10) business days (depending on your financial institution's policies and procedures) to show up in your account. If you still have not received your refund, or you would like to inquire on its status, you will need to contact your financial institution (bank, credit card company, etc.), as we have no control over the funds or how long it takes to be deposited into your account, once we issue the refund.

You may use the Consultations tab in the header or footer of our website (syrona.org) or write to us at info@syrona.org to schedule a health session.

If you are a medical or health professional, or if you are a public figure and/or public speaker, you may write to us at info@syrona.org to inquire about the opportunities with +SYRONA. If you wish to join the Affiliate Membership Marketing program, to promote +SYRONA and collect revenue sharing, you may sign up by going to MySyrona.org and creating an Affiliate account there. If you simply wish to learn more about the PMA and +SYRONA, you can watch the tutorial video (link is found on the Membership page of syrona.org in the header) and/or click on the terms & conditions link in the footer of our website (syrona.org) to read everything in detail.